48 Hour Access System

All of our registered patients get seen within 48 Hours of making contact with the surgery. 

You are strongly advised to be in the surgery at least 5 minutes before your appointment time.

If you are unable to keep your appointment please let us know so that someone else can be given this appointment.

If you require interpreter during your appointment please inform reception in advance and we will facilitate for you.

Extended consultation available for vulnerable and long term conditions patients   

Duty Doctor Service 

We have a Duty Doctor Service for when you have an URGENT medical problem.

Available 8am - 6.30pm MONDAY – FRIDAY (excluding bank holidays)

To access this service: 

  • Phone the surgery and explain to reception that you have an urgent problem

  • Reception will ask the nature of your problem and can then put you on the Duty Doctor list

  • The Duty Doctor will ring you back within 2 hours

  • The Duty Doctor will decide with you what you need, which could be:

    • Advice over the phone

    • An appointment at the surgery

    • A home visit if you are really not well

    • A referral to another service 

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

Chaperone Policy                                                                               

We respect your right to privacy and safety. All patients are entitled to have a chaperone present for any consultation or examination.  You have the right to decline the offer of a chaperone.  However, the clinician may feel that it would be wise to have a chaperone present for their mutual protection. If you require a chaperone please ask at reception or the doctor/nurse at your consultation.

For extended hours information please go to Evening and Weekend Appointment section

Primary Care GP Extended Access Centres

There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

Urgent and routine appointments with a GP, either same day or in advance are available at any one of our five primary care GP practices, making it much easier to get the care you need at a location that is convenient for you.

Who can access the service? Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service) 

What can I expect at a consultation with a GP? One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record? Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared? If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service. At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.

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